"Rain or sunshine, you will never walk alone." We stay and work with our customers in whatever situation is Gtek unchangeable Service philosophy. Based on these ideas, Gtek has constructed a full service support system with high efficient, high quality for the entire process, which is to offer full technical support, maintenance and training service at "Service before, during and after sale".
Gteker believes that the good service comes from a stable and healthy enterprise. Enhancing service awareness in the team is the necessity of the good service.
Gteker thinks the service is always as important as the product quality or maybe more. We can have service without products, but can never accept having products without service.
During decades of service, Gtek has won the title Customer Satisfaction Products and Domestic Name Brand many times and has obtained lots of recognition from the market.
We use our rich experience in LED display field in the phase, help clients learn principium, specification and developing trend, and then recommend and make appropriate scheme, to meet the client's demands and validity of investment to the highest extent and to guarantee high credibility and reality.
This phase the production starts. Customer supports include training, on site or remote technical support, on the system operation, maintenance, trouble shooting.
24 hours all round service time.
Time of warranty: Two years, counting from the time goods arrival at destination port to we repair or exchange faulty parts free of charge; Within these two year, fees caused in transportation from seller to buyer is prepaid by seller while from buyer to seller is prepaid by buyer; From the third to sixthe year, cost caused in replacement of faulty parts is charged and cost in reparation is free of charge, subject to all fees caused in transportation are borne by buyer.